Monday, September 10, 2018

Chromebook Log-In Error: BYPASS the "unlock and restore local data" error message


When logging into a Chromebook, Chrome asks for an old password. 
Chromebook error screenshot: Log in with your old password
"To unlock and restore your local data, please enter your old Chromebook password."


There is a simple workaround. Just click "Forgot your old password,"  then click "proceed anyway." The student will then be able to log on and access all of their cloud-based resources.
Chromebook screenshot: request for old password
Select" Forgot your old password?"
Chromebook screenshot: You may proceed
Success! You may proceed!


This happens when a student uses the Chromebook, modifies their profile settings or changes their password at a different device - may be it was on a different Chromebook in another class, or working from home - then comes back to your class to log in again. The Chromebook recognizes that the user has logged into this device before, but doesn't recognize the (new) password. Chrome thinks it's being helpful by asking for the old password to sync any data that may have been stored locally on the device.

This is only an issue for data stored on the local machine. It does NOT affect the user's ability to access data stored in the cloud (Drive, Docs, Mail, etc).  At WUSD, students are not downloading content or storing data on the local machine. All files should be stored in the student's Google Drive account.

Wednesday, August 8, 2018

New Chromebook Landing Page!

Login Screen with Bridge Apple logo with username and password boxes along with sign in with Google Button
Staff and Students logging into a Chromebook will notice a new landing page when you begin using Chrome.  This is our district portal page, powered by ClassLink.

If you or your students have never logged into the portal before enter your username ( or is not needed) and your password and click Sign In.

Next, you'll want to Connect your Google Account so you'll be able to use the Sign in with Google Button next time without needing your username and password.

To connect your Google Account, visit My Profile > Sign-in Options > Connect Google Account.

For Staff and MS/HS Students, this is also a great opportunity to set up your Password Recovery Options. Once set up, this will allow you and MS/HS students to manage their own passwords.

Starting this Fall, the portal will be the only way to access different programs and curriculum programs with automated rostering and single sign-on.

Friday, July 13, 2018

Archiving Google Classroom

Google Classroom Icon with Archiving is Coming written in red letters across.
WUSD Technology is busy getting things ready for the new school year! One of our many preparations includes archiving any active Google Classrooms with students enrolled in them. This bulk archive action will take place  over the next couple weeks in July.

No action is required by teachers. This is purely an informational item to explain any classes that seem to be missing from your dashboard.  The archive action does not delete classes.  It merely moves them to an archive folder so they no longer appear on teacher and students main classroom dashboard. Teachers and students are still be able to access and view archived classes by visiting Archived Classes under the main Classroom menu.

Reminder: Archiving does not delete classes or data from your Classroom or Drive.  If a class is archived that you wish to remain active on your dashboard as well as for ALL students enrolled in that class, you can easily restore classes by following these steps.

Google announced some exciting changes coming to Classroom this Fall and completing this bulk archive process will help ensure a fresh start for teachers and students in August.

If you have any questions, please let us know. We are here to help!

Thursday, July 5, 2018

Illuminate 11.0 is Here! New Look with Improved Navigation

Illuminate released version 11.0 on June 29 with a brand new look that you'll notice right away on this sign-in screen.  Even though the sign-in screen looks different, you can still sign in using the Sign in with Google Button.

Screen for Illuminate

Next, you'll be prompted to take a tour through the new navigation.  I highly suggest you take the tour and learn more.

Pop-up window that says Welcome to Illuminate 11.0 with Learn More button circled

This biggest change you'll notice is that the Navigation Bar is now on your left!

Pop-up Window that says Navigation is on the Left!
You'll also notice that you can see where and the timing of the data you're at right up at the top.  This is great for specialists and administrators who might have access to multiple sites.  Classroom Teachers will appreciate this if you want to go back in time to see how your previous students did on state-wide assessments.

Menu bar with Washington Unified and 2017-2018 circled up top

All your account information is now easily accessed in the navigation bar.  No need to visit the control panel anymore to change sites, turn back time, or log out.

Need help or have questions?  Visit the help center, conveniently located at the bottom of the navigation bar.

Don't worry.  The control panel hasn't disappeared.  You can still do everything you used to do in previous Illuminate versions by visiting the control panel in the top right corner.

And finally the search menu is also located in the left navigation bar.

Besides these improvements in the look and navigation of Illuminate, there is also a new way to create assessments, called FLEX assessments.  More on that in a future blog post.  If you can't wait to check it out for yourself, here's a short FLEX assessment help guide from Illuminate.

Thursday, May 10, 2018

2017-2018 End of Year Procedures for Technology

The technology equipment at your school is district-owned and has been assigned to your site and to each room. Do NOT move technology (desktops, monitors, Elmos, projectors, or laptops) from the present location as it has been inventoried and assigned to the room.

The Technology Team will check all classroom equipment against the current inventory as part of our summer preparation for the next school year.
  • All SMART Boards - including cables, pens and power supplies - are to remain in their current location within the room.
  • Laptops will be checked in by the site administrator as part of the checkout procedure. Leave the laptop in your classroom with the power supply.
  • If you are moving sites or classrooms, do not move the equipment.
  • Leave networked computers (desktops) and printers plugged in. Computers must be plugged in and turned on in order to receive updates and monitors should be turned off.
  • All personal devices must be removed during summer break.
  • District issued teacher Chromebooks can be taken home for the summer and do not need to be checked out - they are assigned to you, not the room or site. If you are moving sites or classrooms, take your Chromebook with you.
  • Chromebook and Windows carts are to be left in the classroom - locked and plugged in. Do not remove any equipment from a cart of mobile devices (laptop, Chromebook or tablet).


Computers are re-imaged and repaired over the summer and in some cases, replaced.  All user data should be backed up on storage devices (such as a USB drive), to your H-Drive, or to your Google Drive.  If you save files to the desktop on your classroom computer, you must move them to your H-Drive or Google Drive as they will be deleted during the re-imaging process. It is recommended that you store all of your documents in Google Drive in order to have access throughout the summer. Everything you store on your H-Drive will be available when you log on in August. If you need assistance, please submit a ticket at
PC laptops and other devices will not be available for checkout this summer. Every teacher has been issued a Chromebook for use in classrooms, professional learning, and planning. If you are a certificated employee who works directly with students and you do not have a district issued Chromebook, please complete this form: