Monday, November 26, 2018

Illuminate - "Testing Window Closed" Error?

Getting “Testing Window Closed” when trying to give an assessment in Illuminate?

It could be that the Administration window has expired. This can happen if you assigned an assessment before the Thanksgiving Break and your students didn't get a chance to complete it.  Illuminate sets an end date on tests once they are opened.

You can check this by viewing the assessment details. Edit this by clicking on the roster ID # and entering a new ending date.

Thank you to superstar Monique Judge for figuring this out for us!

Screen Shot of Illuminate showing testing window.



Screen Shot of Illuminate showing how to change testing window.

Monday, November 5, 2018

Portal: Not Connected Message Quick Fix!

Not Connected Messagewith a  Back to Login Button

Have you seen this Not Connected Message when logging into the portal?


This means you need to connect your Google Account in order to use the Sign in with Google Button.  All portal users, staff and students, need to complete this one-time action if they wish to use the Sign-in with Google Button to access the portal.

Here's how to connect your Google Account.

  1. Return to portal login 
  2. Login using your regular computer credentials and password and Click Sign-in
    apple and bridge logo with username and password boxes with signin
  3. Once inside the portal, visit My Profile > Sign-in Options > Connect Google Account
  4. Done!  Now you can access the portal on Chromebooks and other devices where you are signed into Chrome using the Sign in with Google Button.

Reminder: This is a one-time action required of all staff and students who wish to access the portal using the Sign-in with Google Button.