Chromebook Updates

Fun Fact:  Did you know that Chrome is updated about every 6 weeks?  

When you see this little arrow icon near your account photo in the shelf, that means there is an update available.  FINISH THAT UPDATE by clicking on the arrow icon to restart.

If you have Chromebooks that aren't used regularly, they may need a little nudge to run an update by following these instructions:

• Log into your Chromebook (if you aren't on campus, make sure you are connected to WiFi)
• Click your account photo.
• Click the SETTINGS icon that looks like a flower.
• Click the SETTINGS MENU icon, aka "the hot dog,".
• Click "About Chrome OS" on the bottom of that menu
• Under "Google Chrome OS," you'll see which version of the Chrome operating system your Chromebook is using. 
• Click Check for Updates. 

If your Chromebook finds a software update, it will start to download automatically. You may be asked to restart your Chromebook to complete the update.

 

Chromebook Log-In Error: BYPASS the "unlock and restore local data" error message

THE PROBLEM.

When logging into a Chromebook, Chrome asks for an old password. 

"To unlock and restore your local data, please enter your old Chromebook password."

HOORAY! A SIMPLE SOLUTION!

There is a simple workaround. Just click "Forgot your old password,"  then click "proceed anyway." The student will then be able to log on and access all of their cloud-based resources.

Select" Forgot your old password?"

Success! You may proceed!

 BUT WHY?

This happens when a student uses the Chromebook, modifies their profile settings or changes their password at a different device - may be it was on a different Chromebook in another class, or working from home - then comes back to your class to log in again. The Chromebook recognizes that the user has logged into this device before, but doesn't recognize the (new) password. Chrome thinks it's being helpful by asking for the old password to sync any data that may have been stored locally on the device.


This is only an issue for data stored on the local machine. It does NOT affect the user's ability to access data stored in the cloud (Drive, Docs, Mail, etc).  At WUSD, students are not downloading content or storing data on the local machine. All files should be stored in the student's Google Drive account.